FAQs

once you’ve completed your purchase, we will send you an order confirmation email.

please check your junk mail or spam folders if you can’t find it. otherwise, contact customer service via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.

unfortunately, we are unable to cancel or amend orders once they have been placed.

you have 14 days to notify us of any issues with your order.

you can return your order once you have received it, please find further details in our

visit our returns page to make a return or to read our terms & conditions.

please see our Shipping page for the most up to date information on delivery options for each region.

currently ginga does not offer international shipping, UK only.

always store your jewellery pieces individually, preferably in your ginga soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewellery should be kept in a dark, cool and dry place.

you can find further advice on how to care, store and clean your jewellery on our Materials & Care page.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

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FAQs

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