FAQs

how to contact customer service?

please visit our contact page!

how do i know my order is confirmed?

once you’ve completed your purchase, we will send you an order confirmation email.

please check your junk mail or spam folders if you can’t find it. otherwise, contact customer service via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.
can i amend my order?

unfortunately, we are unable to cancel or amend orders once they have been placed.
return policy

please visit our Returns page to make a return or to read our terms & conditions.
shipping

please see our Shipping page for the most up to date information on delivery options.
do you ship internationally?

currently ginga does not offer international shipping, UK only.
how to care for jewellery?

always store your jewellery pieces individually, preferably in your ginga soft-lined box or pouch so that they don’t rub together, scratch or tangle.

you can find further advice on how to care, store and clean your jewellery on our Materials & Care page.
what is the 3 year warranty and how do I claim it?

every ginga piece comes with a 3 year warranty covering manufacturing and workmanship faults, including issues with clasps, settings, closures and plating under normal wear.

to make a claim, simply contact our customer care team with your proof of purchase, such as your Ginga receipt or order confirmation, and we’ll take care of the rest.
is ginga waterproof?

no, ginga jewellery is not waterproof. to keep your pieces looking their best, we recommend avoiding prolonged contact with water, including swimming, showering and bathing. we also recommend removing your jewellery before exercising and avoiding direct contact with perfumes, lotions and other beauty products.